It’s stories like these that give Apple that seemingly “magical” quality. A quick summary: an American in England turns off data roaming on his iPhone, but a MobileMe calendar update nevertheless syncs to his MacBook Pro. How did this happen? His iPhone found the Cambridge Apple Store’s open Wi-Fi network during a recent trip and, because he had joined an Apple Store network in the past at a US store, took the initiative to perform the sync for him. Extraordinary. And it’s fun to think about Apple Stores across the world becoming the place where travelers check in to stay connected to home.
In my few short months as a specialist at the local Apple Store, I have become no stranger to customers’ inquiries about future products and release dates. In our training, employees are taught not to speculate, and to be honest, it wouldn’t do us much good — we learn of new products and product updates at the very same time the general public does, and for the most part, my speculations are wrong. The iPhone on Verizon? I’d bickered with my coworkers about that one for weeks before I was proven wrong.
Working at the Apple Store has been an incredible adventure thus far, and I couldn’t be more proud to work for such an innovative company. My good friends know how much I love insignia, and I’d be lying if I said I didn’t love putting on that Apple logo every day when I came to work. My coworkers are some of my best friends, and I truly believe that Apple customers are the greatest people in the world — but for goodness’ sake, I do wish they’d believe me when I tell them I don’t know if there will be an iPad 2!